Modern Slavery and Human Trafficking Statement

Twickenham Carpet Cleaners is committed to conducting business ethically and responsibly. This Modern Slavery and Human Trafficking Statement sets out the steps we take to prevent modern slavery, human trafficking, forced labour, and exploitation in our operations and supply chains. We recognise our responsibility to uphold human rights and to act with integrity in all of our relationships.

Our Business and Supply Chains

Twickenham Carpet Cleaners provides professional carpet, upholstery, and related cleaning services to residential and commercial customers. Our supply chains include suppliers of cleaning products, equipment, vehicles, consumables, and various support services. We understand that modern slavery risks can exist at multiple tiers within these supply chains and we are committed to identifying and addressing those risks proactively.

Zero-Tolerance Policy on Modern Slavery

We operate a clear, zero-tolerance approach to modern slavery and human trafficking. Modern slavery is a crime and a gross violation of fundamental human rights. Twickenham Carpet Cleaners will not knowingly engage with any individual, organisation, or supplier that is involved in, supports, or turns a blind eye to any form of modern slavery or exploitative practice.

All employees, contractors, and suppliers are expected to act in accordance with this policy and with all applicable labour and human rights legislation. Any breach of this policy by employees may result in disciplinary action, including dismissal. Any breach by suppliers or contractors may result in suspension or termination of the business relationship.

Supplier Standards and Audits

We expect all our suppliers and service providers to uphold high ethical standards. As part of our procurement and supplier management processes, we seek to work with partners who share our commitment to fair treatment, safe working conditions, and respect for human rights.

Where risk is identified or suspected, Twickenham Carpet Cleaners may carry out supplier assessments or audits, which can include requesting documentation about labour practices and working conditions, verifying employment arrangements, and reviewing policies and procedures relating to modern slavery. We may also require suppliers to confirm in writing that they comply with relevant modern slavery laws and with our own standards.

If a supplier fails to meet our expectations or refuses to cooperate with reasonable audit or information requests, we will consider appropriate action, which may include corrective action plans or the ending of contractual relationships.

Reporting Concerns and Whistleblowing Channels

We encourage all employees, contractors, and other stakeholders to report any concerns or suspicions of modern slavery or human trafficking within our operations or supply chains. Concerns can be raised with line managers, senior management, or through any internal reporting mechanisms made available to staff.

Reports will be treated seriously and, where appropriate, investigated promptly and impartially. We will respect the confidentiality of those who report concerns in good faith, and we will not tolerate any form of victimisation or retaliation against individuals who raise genuine concerns about modern slavery or unethical behaviour.

Training and Awareness

Twickenham Carpet Cleaners seeks to build awareness and understanding of modern slavery issues among relevant employees, especially those involved in recruitment, procurement, and supplier management. Where appropriate, we provide guidance on identifying potential signs of exploitation, and on the steps to take if concerns arise.

By promoting awareness throughout our business, we aim to reduce the risk of modern slavery going unnoticed and to foster a culture in which human rights are respected and upheld.

Ongoing Review and Continuous Improvement

This Modern Slavery Statement is reviewed on an annual basis by senior management to ensure that it remains effective, relevant, and aligned with legal requirements and best practice. As our business and supply chains evolve, we will continue to assess the risk of modern slavery and update our policies, procedures, and controls as needed.

Twickenham Carpet Cleaners is committed to continuous improvement in this area. We will use the findings from audits, reports, and any incidents or concerns raised to strengthen our approach and to help ensure that our services are delivered in a way that respects the dignity and rights of all people.

This statement has been approved by the management of Twickenham Carpet Cleaners and reflects our ongoing commitment to preventing modern slavery in all its forms.